In Compliant with the duty of information according to the Law 34/2002, of July 11th of Services of Information Society and Electronic Commerce, this website is owned by the following company:
ARTE REGAL IMPORT SL.
Camino Masía del Conde 1-3.
Pol. Industrial Masía del Conde
46393 Loriguilla(VALENCIA)
C.I.F. B96652474C
REGISTER DATA:
Recorded in the Companies Registry of Valence
VOLUME: 5807 BOOK 3114 SHEET: 166 PAGE: V-54687; INSCRIPTION 1ª
E-mail of contact: [email protected]
The present Conditions describe the applicable terms to services and contents offered through the website owned by Arte Regal Import SL
The usage of the webpage implies by your side the acceptance without reserves of these general conditions. I you do not agree with these conditions, you should abstain of using the website. The use of this website requires being of legal age, as well as having the full legal capacity to be liable by the present conditions.
Using or visiting the website requires your commitment to use the webpage in a responsible and licit way. As user of the webpage you oblige yourself to not using any content with illegal ends, respecting the property legal rights of third parties and in conformity with current legislation, as well as do not perform any action that can harm or alter any content or the website.
The present conditions do not exclude the possibility that certain services or usages offered on the Arte Regal Import SL webpage have special terms and conditions that can be consulted before its acceptance.
As a consequence of the registration, the user will have Access to a password to enter to the Website that has to be used in a confidential way.
The user commits to make an appropriate use of the contents, they can be used in an enunciative way (in forums, chats, groups, etc.), but never to employ them in illicit or illegal activities nor actions against good faith and public order; spread contents or advertising of racist, xenophobes or illegal pornography characteristics or the encouragement of terrorism or any attempt against human rights; cause damages to physical or logical systems of Arte Regal Import SL, its suppliers or third persons, introduce computer viruses into the network or any other physical or logical system that might lead to any of the before mentioned damage; try to access or try to use email accounts of other user/s and modify their messages.
Arte Regal Import SL reserves the right to remove any contribution or comment that may not be adequate for its publication for the reasons above mentioned or any other reason that on its own judgment result inadequate.
All property rights of the website (including but not limited to its texts, images, logos, signs, sounds, animations, videos, source code, design, navigation structure, database, etc.) are owned by Arte Regal Import SL and it has all the rights for their exploitation in anyway, in special the rights to reproduce, distribute, communicate them publicly and transformation.
The Access to the website or its usage cannot be considered in any way as the granting of any right, authorization or license of any type regarding such rights, contents or information. It is forbidden the reproduction, distribution, public communication and transformation in any modality of any content bounded to intellectual properties rights of Arte Regal Import SL, except if there is a prior written expressed consent by the owner of the rights.
We inform you that our Brand and logo as well as the components of the website are property of Arte Regal Import SL and that the access to the website or its utilization by the user does not suppose the granting of any rights of any nature of the commercial brand or the logo. So it is expressly forbidden its utilization for neither commercial purposes and/or any other purpose.
Arte Regal Import SL reserves the right of claiming to the user the illicit utilization of the material and contents of the website that infringe the rights of the intellectual and/or industrial property, all of that without prejudice to the actions that can be taken by Arte Regal Import SL to defend the above mentioned rights.
The user declares to know that every product that is sold by Arte Regal Import SL is destined to be used domestically and that test methods has been carried on them in conformity to the corresponding legislation and standards, even if some of the articles sold by Arte Regal Import SL are recommended for domestic-professional purposes.
The user must, in any case and prior to the purchase of any article of ARTE REGAL IMPORT SL, ensure that this is legally suitable for the purpose it wants to give it.
To this end, many product-descriptive sheets are available for consultation in our facilities and through the website www.arteregal.com. Arte Regal Import SL it is not liable for any possible claiming linked to a different use to which the product has been conceived for.
The user declares to know that Arte Regal Import SL has no certified management systems in conformity with international standards (ISO9000, ISO14000, EMAS, SA8000, etc.)
In Arte Regal Import SL, our goal is that our brands could become by themselves a guarantee of trust for our customers, not only by the processes we undertake, but also for the products we sell regarding issues of quality, safety, environment-friendly and other issues of corporate responsibility.
For that, we designed management systems and internal protocols that cover all our processes and that we audit internally to ensure they are undertaken correctly in all our units. The manufacture of our products is subjected to our own Arte Regal Import SL’s international standards of quality, environment-friendly and corporate responsibility, based on international principles and which are common to those established in the rules as those mentioned above. Besides, we have internal auditors that continually verify its correct implementation in all Arte Regal Import SL’s products and services suppliers.
In the case you are willing to set hyperlinks with the webpage of Arte Regal Import SL, you can not imply that Arte Regal Import SL has authorized the hyperlink nor it has in anyway approved or authorized the content of the website where the hyperlink is settled, neither make false, inexact or offensive manifestations about Arte Regal Import SL or any of its employees, or even include inappropriate, defamatory, illegal, obscene or illicit or any other that in anyway violate the current legislation. Also you are not allowed to create frames with the web pages nor on the website of Arte Regal Import SL.
Arte Regal Import SL reserves the possibility to communicate with you if considers that you are breaching the established rules for hyperlinks.
Arte Regal Import SL cannot guarantee the correct and licit use of the website by the users, reserving for itself in any case the possibility of adopt any legal action and undertake any procedure established by the law in case that such action by the user produce a violation or infraction to the current legislation, as well as notice any manifestation through the applications or tools available at each moment in the website that would be inappropriate, defamatory, injurious, offensive, racist, obscene or discriminatory among others.
Except from the limits established in the law, Arte Regal Import SL does not assume any responsibility coming from the following but not limited situations:
•The mistakes that can be produced as a consequence of incidents due to problems on the internet network, including the impossibility of using the own website, as a result of routinely maintenances operations of the system or indispensable updating for the normal functioning of the website.
•The use of the website or the sending of their personal data by minors without permission of their parents or tutors, being them responsible for the utilization of internet. Arte Regal Import SL suggests installing any tool for controlling the utilization of the internet with the aim to avoid the access to website or content not suitable for minors.
•The contents to which the user can access through links not authorized by Arte Regal Import SL.
•The introduction of erroneous data by your side or from a third not authorized party, as well as the problems with the email address you give to us if it is not correct or present operative problems that does not belong to Arte Regal Import SL.
•From the illicit utilization that user can make from materials and contents of the website in infraction of the industrial and/or intellectual property rights of the website.
Although the security measures that are adopted, Arte Regal Import SL does not guarantee the absence of computer viruses or any other element that can damage or alter the informatics system of the user (hardware or software), nor assume any responsibility coming from it. It is your responsibility as user to have the proper tools for virus detection or any other malware.
1. Our commitment with the privacy of our customers
•In Arte Regal Import SL we are decided to protect and respect your privacy. In this document we explain why we collect data of our customers and how we process it. Please, read it carefully so you can know our position, our behavior and our method to care of data. Every information you give to us is confidential and it will only be revealed in the cases that are considered in this document.
•By purchasing our products or services or by visiting our website from your computer, your tablet or your mobile device, your allow us to use this personal information.
•For the purposes of the privacy legislation, Arte Regal Import SL is the responsible entity of collecting this information. If you have any doubt about this policy or about the privacy of your data, you can contact with Arte Regal Import SL through its email address: [email protected]. In Arte Regal Import SL we process your data in compliance with the current legislation and the applicable regulations. We guarantee that we collect this information within the legal framework and we keep it safe.
2. Collecting your personal data
2.1 The personal data you provide to us:
You provide to us your personal data when:
•You wish to become customer of Arte Regal Import SL
•You purchase through our different platforms for this purpose: Online, Commercial, Fairs, Expositions, etc.
•You participate in any contest, draw, or any other promotional activity organized by Arte Regal Import SL.
•Your participate in polls.
•You contact any commercial agent or the Customer Service Team and indicate how to reach you through email or personal phone.
Among your personal data you can find:
•Your name, ID
•Your address of invoicing and your delivery address.
•Your personal phone number and your personal email address.
•Your Financial Information (related to payments) which you have indicated in the form in our website or when entering in contact with us through telephone or email.
•Your IP address that we collect when you purchase online in order to prevent fraud.
•Your purchase history of products and services from Arte Regal Import SL
•Any other information you have decided to share with us.
Remember that the data you provide to us should be proper and pertinent. In any case the data you have shared with us are false, incomplete, inaccurate or not updated, the user is liable in any harm caused by that, reserving Arte Regal Import SL the right to terminate the contract of any services made by the customer or any other contract that has been submitted, all of that without prejudice of the pertinent actions that legally could be undertaken.
3. What do we do with the personal information you share with us
We use in different ways the data you provide to us. The information that we keep about you can be compared with our own databases. This allows us to management it correctly and to undertake the tasks we indicate as it follows.
3.1 Processing purchases and deliveries
•Processing your purchase with the certainty that the personal information you have given to us is correct. In order to process your payment, the user must follow all and each instruction that is on screen. All the data given are allocated in a safe certified server. For that we use systems that guarantee us that the transaction is safe and that all your information will not be used in a fraudulent manner. These fraud analysis systems guarantee that the data sent to Arte Regal Import SL for the payment of a purchase are genuine and correct. We also go to Credit Agencies to make this verification for us.
•Guarantee that the products and services you acquire are delivered and provided whithin the correct address. This supposed to work algonside third parties, external to Arte Regal Import SL and to share with them personal information that you share with us, such as your name, delivery address and other data you have indicated to us, as for instance the time you prefer to receive the goods.
•We keep and process this information during a period of time to guarantee that any complaint about a fraudulent usage of identity can be carried on.
•To process the return of products or possible reclamations, we should collect and process your personal information. To prevent fraud within the reclamations and returns, we should ask for certain personal information in order to be able to process it.
3.2 To Carry on Marketing Tasks
•We can use information compiled to analyze your purchase behavior and your purchase history. This allows us to offer to you a more adapted and customized navigation according to your preferences and to send you marketing materials proper to your tastes and needs.
•Show to you while navigating products and services that can be interesting for you, based on the information we have from you. This can imply using your data to elaborate statistics and analyze how we can improve services and products and the own functioning of the website.
•To manage your accounts and profiles at Arte Regal Import SL.
•To know your opinion about your purchases at Arte Regal Import SL, so we can know what we are good at, and what we can improve.
•To give response to any negative experience you have had with us. As for instance, if we want to answer back any question you have sent to us in our social networks.
•If you give your consent so we can deliver to you commercial information about Arte Regal Import SL, we can send it through text message, email, and courier or even call you by phone
3.3 To improve our website and guarantee its safety.
•In order to improve the website of Arte Regal Import SL and guarantee that its contents are presented in the best possible way in your computer or mobile device.
•To allow you to interact with the Arte Regal Import SL website in the fastest and easiest possible way
3.4 In compliance with legality
•Arte Regal Import SL operates in different countries all over the world. In order to perform our business, we have to use your personal information to ensure we are in fully compliance of every legislation, regulations and rules applicable to our company as well as the companies we hire, including, among others, the ones related to exportation control, commercial or economic sanctions and the protection against fraud and bribes. We also turn to certain companies to adopt measures needed to guarantee the compliance with the legislation.
4. When can we reveal to third parties the personal information you have given to us
•Your personal information can be revealed to other companies contracted by Arte Regal Import SL, to our employees and to the companies that work with us, that will use it exclusively for the purposes above mentioned. Your privacy is important for us, so we never will sell or reveal your personal information to third parties that can use it with other purposes to those mentioned within this document.
•We are committed to guarantee the protection of our customers against fraud and other criminal activities. For this reason, we send your personal information to companies; distributors, financial agencies and other organizations specialized in prevention of fraud and crime. Occasionally we must to reveal the personal information of our customers to security forces when there are complaints for possible criminal activities.
•In Arte Regal Import SL we aim at the security of your personal data when sending them outside Arte Regal Import SL and we ensure that these companies respect the confidentiality and that they have the proper mechanisms to protect it. All these companies have the obligation to guarantee that this information is processed according to the legislation and rules related to the privacy of your data.
5. Where we store your data
Arte Regal Import SL guarantee that every data collected are safety stored. This means they are protected against access, disclosure, use, alteration or destruction by no authorized people or organisms. This is accomplished through different technical and administrative security measures. When the information is sent outside the European Economic Area, Arte Regal Import SL guarantee that it is under the same kind of control, however, some countries have policies and standards that do not ensure the same protection that in the European Economic Area. When we send the information outside the European Economic Area we adopt all the needed and reasonable measures to ensure the privacy and the safety foreseen on this document.
6. Closed-Circuit of Television
Within our facilities we use a closed-circuit of television for safety reasons. We only keep the images of this closed-circuit of television for a maximum period established by the legislation. This information is kept it safely and its access is limited to security authorized personal.
7. Phone Calls
Phone Calls that are made from Arte Regal Import SL’s Customer Services Center are monitored. This is because different reasons: avoid crime, facilitate the claiming management, ensure the information are saved the proper time, improve our work and train our collaborators at the Customer Services Center.
8. If you do not want to receive information from ARTE REGAL IMPORT SL, anymore
If you do not wish to receive information from Arte Regal Import SL and its services and products anymore, you can cancel your subscription by sending an email to: [email protected]
If you see that your personal information is inaccurate or it must be updated (for example if you have changed your address) or you with to know which information has Arte Regal Import SL about you, you can contact us so we can satisfy your requirement. To exercise your rights of access, rectification, cancellation and opposition, you can freely direct to: [email protected]
9. Changes in the privacy and cookies policy
Arte Regal Import SL can update this document in the future. The date of its publication is November 17, 2016. Changes experienced in technology, legislation or the advices of authorities can oblige us to inform you about the activities we are going to do if affects your privacy rights. You can often check this page to ensure you are updated of every change.
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+34 96 152 14 48
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